Returns Policy:

If you deem your Playaway to be defective per our warranty within one year of original purchase, please send it to the following address for a refund or replacement:
Apollo Business Ltd
Lombard Business Park
8 Lombard Road
London
SW19 3TZ

With the returned unit, please include your name, all relevant contact information, and the issue that you are experiencing with the unit.

If you have a question about how to troubleshoot your Playaway, please email us at customerservice@playawaydigital.com or review the How to Play section of our website.